FAQ

What leather should you choose?

Choosing a glove also means choosing the leather. The four different leathers we use each have their own characteristics. 

For women, rabbit-skin and sheepskin are the perfect combination in winter. Rabbit-skin is incomparably soft, extremely warm and makes gloves that are as comfortable and warm as slippers. However, this leather is fragile and can be damaged by water. Sheepskin is also very warm, but stiffer than rabbit skin and can also be damaged and stained by water. Lambskin is another good alternative against the cold. Deerskin can be used for smarter gloves, due to its delicacy, robustness and comfort.

For men, sheepskin is indispensable for winter gloves, due to its thickness. Care should be taken, however, to avoid water and staining. Lambskin creates supple, comfortable gloves. For something more robust, goatskin is another option. Although not often used for men’s styles, deerskin can produce very refined and comfortable gloves.

How to size a glove?

Check out our size guide.

What do I do if I don’t have a standard glove size?

How should I care for my gloves?

Your gloves must be stored flat, in a dry place away from light. Gloves which are exposed to direct sunlight may be irreversibly damaged. Your gloves are not machine washable, they are made from full-grain leather, a delicate material which is unsuited to this type of cleaning! If your gloves get wet, you should dry them flat, stretching them occasionally, far from direct sources of heat.

If they become grease-stained, use “Terre de Sommières” clay which can perform miracles.

Please note that it is perfectly normal for gloves to become shiny over time, particularly at the fingertips.

What are the delivery times?

Our gloves are delivered within 24 to 48 working hours in France by Chronopost or within 3 to 5 working days to a Mondial Relay delivery point. 

Within the rest of Europe, we only send goods using Chronopost within one to three working days.

Do you accept exchanges, returns and refunds?

We accept returns within 14 days from the date of receipt of your order, upon return of the unwanted purchases.

Articles must be returned unused, in their original packaging. Any articles returned without a label or packaging, or which have been altered (worn, damaged, stained or washed) will not be refunded or exchanged.

Once your return has been received, a refund will be issued 14 days later on average.

If you wish to return a purchase to us, please go on your client account in "Order history and details". Then, click on "Details" on the concerned order and follow instructions.

Please be aware that postage costs for returns are paid for by the customer. Exchanges are not accepted.

Why do I need to provide my personal information?

To place an order, you need to provide certain personal information. This information will be kept on our site and will only be communicated to third parties in order to ensure the smooth delivery of your order.

Where can I buy Morand gloves?

Click on « Our resellers » page for more information.

How can I become a Morand reseller?

Click on « Our resellers » and click on "contact us".

Contact us

Our sales team will be delighted to support you in your Morand adventure. Isabelle is available from Monday to Friday from 9am to 12 noon and 1.30pm until 6pm on + 33 (0) 5 55 02 77 77.